Always a great service to bring my Chevy Silverado to the dealership to get the services done. I enjoy coming to get my services done here with Murdock. Waiting area is neat and clean. I will definitely be coming back for my next services when it comes to it.
Came in because the 'service 4WD' light was on our 2017 Colorado with <4000 miles. When we picked it up after servicing, we didn't even get a few blocks before the light came back on. I've had 3 service trips on 3 different vehicles and I left frustrated each time. I've appreciated the sales staff and bought 4 vehicles there, but frustrated with service.
I appreciate the care, attention, and deal that Gio gave us. I also appreciated that the same care was continued by finance. The car buying experience is still under way because of small issues but the care and attention has continued, not stopped, after the sale was complete. Very professional and great focus on customer service!
I had my brake rotors turned, the arbitrary turning on of the ABS light on the dash was fixed and the driver's side headlight was replaced. All work was done in an exemplary manner. The technician, Mark Pawlush, was extremely knowledgeable and courteous. RE: 1995 Chevy Uplander.
Not pleased with the service department when I purchased my vehicle new with Jon Murdock and was promised a courtesy vehicle if any work is to be done on it under warranty. Now that I have purchased the vehicle I am told by the service department there is no guarantee only if one is available. If this doesn't change, I don't know that I will buy a vehicle from them again.
Rec'd coupon for $29.95 oil change on our 2015 Impala purchased from Murdock. Handed Service Advisor coupon and she said they would get right on it. The service time was fine. Service Advisor was polite. The waiting area is clean and comfortable. When the Service Advisor told us our vehicle was ready, I went to pay. She said the amount for the oil change was a little over $50. That was almost double the coupon amount. The Advisor said our vehicle took synthetic oil and that is why the cost was so high. Why wasn't this mentioned before doing the work. If we were planning on a $30 cost and then was surprised with a $50+ bill.... Well, we were a little disappointed.
Came in for check engine light. $200 and two days later lihhtbis back on. Specifically did it do it was done before I go out of town and now I have to go out of town with the light on and hoping everything will be ok while I go.
I made the appointment, stating I was driving to Colorado and wanted to make sure my car was ready for the trip. I don't even know if tire pressure was checked as it said nothing on the paperwork, only that the washer fluid was topped up and belts were checked. The service advisor volunteered that his oil change prices were cheaper than Walmart. I never checked prices. I went to your dealership because I bought the car there and wanted to give the service dept a fair chance.Of course, as soon as I was in the mountains, an hour from any services, my warning light for a low tire came on. I don't 'feel' like my best interests were served. Even lowly Midas checks tire pressure. Once I put air in the tire, I had no more issues. I do not believe anyone checked the tires! I'm a 67 year old woman who believed the dealership would at least be as good as the local repair shop. I was wrong.