120 Reviews Found
Confirmed Service Customer
Everyone here is super nice. My truck was ready super fast. However, the total bill was quite a bit higher than i remember from the last.
Scott L.
ENID
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Confirmed Sales Customer
Young did a fantastic job finding the vehicle I wanted. She listened to what I was looking for. She was very thorough.
Christi W.
MANHATTAN
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Confirmed Service Customer
Went in for an oil change and filter replacement and the service department proceeded to put the wrong oil in the vehicle. What should’ve been a quick process turned into a 5 hour wait with the hassle of debating the correct oil that should’ve been in my vehicle. The incorrect oil was discovered by myself as I looked through my invoice and noticed I was charged for wrong viscosity of oil. The cashier/service representative proceeded to tell me that the incorrect oil would be fine in my vehicle, which would have caused wear and tear on my new Chevrolet. After a brief moment of discussion with the cashier/service representative, I spoke with the manager, Mark, who was able to get my vehicle back into the shop. I was given permission to be with my vehicle as the incorrect oil was drained and new oil placed in the engine. I did not for argue the price difference between the oil that I was charge for versus the correct oil that was placed in my vehicle. I wasn’t here to get a free or reduced oil change. What I did not appreciate though, is invoice states I paid in cash when I definitively paid with a card. Not sure what is going down here, but this dealership has lost my trust and confidence. I plan on headed to Junction City or Topeka for future services.
Tim M.
MANHATTAN
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Confirmed Service Customer
I went in for an oil change and tire rotation, it took about two hours to complete. I received my car back and it claimed to have top off fluid. I knew my coolant was a noticeably low, I checked before I left and they did not fill it up. Makes me wonder what else they do not do and get by with.
Trent D.
RICHMOND
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Confirmed Service Customer
The lady who helped with my service was great. Keep up the good work and I'll keep coming back.
Andrew S.
WAMEGO
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Confirmed Service Customer
The lady that checked me in was absolutely wonderful and a fantastic asset to your team!!!
Kim W.
MANHATTAN
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Confirmed Service Customer
I was in and out. The waiting room was clean & comfortable. The person who helped me was very nice & explained everything.
Jessica T.
KILLEEN
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Confirmed Service Customer
Your service team is great, I believed I had one thing wrong with my car based on symptoms , but they dug in there and found the real cause of my problems which turned out to be a wiring issue . I am so glad they were there for me and my Chevy HHR.
Karla E.
MANHATTAN
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Confirmed Service Customer
Customer service was great and I was taken care of in a timely manner.
Lewis S.
MANHATTAN
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Confirmed Service Customer
Sylvia was very helpful. The part they needed got back ordered, she let me know what was going on with that part and when it did arrive they scheduled me promptly and got my truck fixed.
Jason K.
BELVUE
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Confirmed Sales Customer
Sierre' was amazing and so much fun to work with! One of the best experiences I've had purchasing a car!
Sandra K.
MANHATTAN
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Confirmed Service Customer
i dropped my car off on wednesday, asked about a loner vehicle as i live 5 miles from my work. they told me they didn't have one. im guessing because i did not buy my vehicle from them. they called to tell me my car would be ready monday. when i called, not them calling me monday i found out my car would not be ready until tuesday. when i call tuesday they told me 2pm i showed up at 3 pm. they told me my car was ready so i stood out front in the heat and waited 30 min. when i went back in to ask about it i seen the car in the back with the hood up. when they finally arrived with my car it still had a check engine light, i'll have to come back for them to finish fixing the car but it's ok to drive ...it's still leaking oil and smells awful. i'm not sure if this is the usual way they do business but if there was another option i would take it.
Melissa H.
LEONARDVILLE
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Confirmed Service Customer
Very happy that I was able to get an appointment the next day. Service was completed faster than I expected.
Chris V.
MANHATTAN
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Confirmed Service Customer
Service advisor looked disheveled and was not friendly. I had made my appointment online. When I made the appointment, I had clicked on your special for $70 oil change and tire rotation. When I returned to pay for service, I was charged $88. When I questioned the charges, I was told I had to pay tax. I understand that but tax on $70 is not $18. If you are going to offer specials online, you need to honor them without having to jump through a bunch of hoops. I used your dealership as they were able to get me in on short notice. I think I understand why you had availability now with the poor service I received. In conclusion, you need to raise the level of professionalism in your service drive. I worked for a Chevy dealership for 10 years. I know what a properly functioning service drive looks like and yours falls far short of that.
Matthew B.
JUNCTION CITY
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Confirmed Service Customer
Price was right around the quote. Just wished they would of told me I needed an oil change before I left and realized I needed an oil change
Darian T.
MANHATTAN
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Confirmed Service Customer
I dropped off my car for an oil change and my tires to be rotated. This time I didn’t wait for my car but a friend and I went on for a late lunch. While we were finishing lunch they called and told my my car was ready. I picked it up and I got my military Discount with the coupon that I had. That took some money off my bill. They did a great job on get my car done for me in very good time. Thank you
Leona H.
MANHATTAN
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Confirmed Service Customer
Great service. Friendly employees. Easy to get an appt in short amount of time. Work was done well and quickly.
Lori G.
MANHATTAN
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Confirmed Service Customer
it was a good visit. got me in and out in a very timely manner
Sandra B.
WAMEGO
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Confirmed Service Customer
Very professional and good service. Time I waited was good.
Linda F.
MANHATTAN