i struggle with the service department. when i first call in every time they tell me it will be at least a week before they can look at it. and no matter what the problem is they have to look at it before they can order the parts. so vehicle will be down for a longer period of time. when you live several miles away from dealership its hard to plan for that and make several trips. so far most times i have brought it in they say nothings wrong with it but we still fight the same problem over an over agian.