After a month (+), General Motors was finally able to obtain the required service part on a brand new 2020 Chevrolet Silverado that was purchased at Murdock Chevrolet in Manhattan, Kansas. This took three service visits to Murdock and consistent phone calls with the Sales Team, Service Manager and General Manager to finally identify the service problem and get this issue resolved. General Motors remedy was to provide a service voucher (not to exceed $100) at a future visit with an expiration of 1-year. What a joke. I have been a dedicated Toyota owner and decided to give Chevrolet a try. Having to wait a month (+) to get a simple part fixed on a brand new Silverado is unsatisfactory. General Motors remedy of a limited service voucher with an expiration shows me as the customer that General Motors doesn't stand behind their product. As a customer this makes me question Chevrolet's quality, service reliability and customer service. I would not recommend Chevrolet my friends or family.
The experience itself was fairly easy once I figured out exactly where I was supposed to go. I would definitely recommend having directions on the appointment confirmation page for first-timers like myself! The staff, however, were very helpful and explained the process in a friendly manner and directed me to the customer lobby. I will definitely be coming back when I need another service!
Andrew, alongside the sales/finance team were excellent. They went above and beyond to make the deal happen and get me in a 2020 Silverado! Additionally, the service team is top notch. I have had a few error codes populate since the sale and they have gone above and beyond to get it fixed in a timely manner.
Car was delivered dirty and without all repairs completed. Seat belt housing was broken(sent pic to salesman to get resolved) never was resolved. Front grill is not repaired correctly from damage. I will be taking that to my local body man to get an opinion.....telling my wife that we must���ve done it was not cool. Purchase experience was great other than the guy pushing insurance when I repeatedly told him no. I would recommend your dealership but the whole thing reminds me of why I don���t like to buy vehicles.....