Customer Reviews

I had an appointment but got done with a meeting I called to see if I could come in early to get my oil changed was told yes When I got there my car was taken right in and was told when they could that I needed my 30,000 mile check up. While doing it they keep me informed on what was needed and the cost. Thank you for doing this

Did a great job and fast

Had oil change in an hour while I waited. That is average wait time I have experience there before

Great service , but seems to take a very long time for an oil change , always happy with the service , will continue to do business with Murdock !

Alex was great. Good communication skills. Vehicle is just what I wanted. Worth the wait for it to get here.

Good

Service at this dealership has deteriorated and having been a loyal customer for buying and getting regular service, I am finished giving my business there. Set an appt for rotors to be replaced and ordered them a week before my appt, sat at dealer for 2.5 hours before they informed me that the rotors weren't there yet, do the only thing they could do was replace the Tpm sensors in my tires, took another 2.5 hours for that. Spent 5 hours sitting at the dealer for them to only replace 4 tire sensors. Called another dealer, parts were available next day, so taking my business to another dealer.

Like the customer service from Gage & Sylvia in service department. Loved the customer service provided by Frank when I purchased my new vehicle.

I made an appointment to get my tires rotated and decided to get an oil change while it was being serviced, even though I still had 20% remaining according to my vehicle dash. It took 3 hours to get my vehicle back, and when I got to my truck, realized that hadn’t even rotated my tires; which was the main reason I was there to begin with. They did take it right back and I wasn’t charged for the rotation, but I had an appointment, and it still took 3 hours. In hindsight, that seems pretty excessive for tires and an oil change, but even worse, for just an oil change. I don’t know if it’s a staffing issue or what, but I’m going to be hesitant to return for future service.

Drove an hour for wrong part, that should have already been included on my new truck purchase Last oil change was quoted at 100$ was over 140 for a “shop charge” manager honored price New car points were nonexistent when went to use. Was fixed but took awhile

Friendly easy to talk to but still need to get my truck fixed to get to work every day

i struggle with the service department. when i first call in every time they tell me it will be at least a week before they can look at it. and no matter what the problem is they have to look at it before they can order the parts. so vehicle will be down for a longer period of time. when you live several miles away from dealership its hard to plan for that and make several trips. so far most times i have brought it in they say nothings wrong with it but we still fight the same problem over an over agian.

I brought my car in for a scheduled service on Monday for an unknown problem. I received a diagnosis very prompt from the service department with a quote and that the parts could be ordered and repairs completed within the next 1-2 days. So, I opted to leave my car in the shop since it wouldn't be too long. However, after not hearing from the service department by Thursday afternoon, I called. Parts still had not arrived - hoping they would arrive on Friday. I called again on Friday after receiving no update. After being put on hold for 20 minutes, I was told the parts had still not arrived and that it would be another week to wait for the parts. I asked if my car was drivable, as I had not had a car in 5 days. The service department was not sure and asked that I call on Saturday and speak with a manager. I made a third phone call on Saturday. After a 20 minute hold on the phone and 2 hours for a manager to get back with me, they determined my car was drivable and that I could pick it back up in waiting for the parts to be delivered (which did in fact take another week for them to arrive). All this to say, as a customer who was told a 1-2 day fix who was without a car for an entire week with multiple calls and different answers from the service department, I wasn't too thrilled. Water under the bridge now that my car is fixed (3 weeks after the initial appointment was made), but service has gone down-hill since COVID significantly. There's a 50/50 chance I walk out of there happy about the service received and am strongly considering taking my business elsewhere.

I was texted someone else’s vehicle info

Alex was wonderful! We built a truck and then one showed up that day and he called me and then I ended up buying that truck.

Silvia was very knowledgeable of my vehicle needs

Defroster not working. Have had it in three different times, and it still doesn’t work right. Spent 300.00 plus dollars first time, told it was fixed, it was not. Spent 1000.00 plus dollars on it the second time, still doesn’t work right. Took it in the third time, they didn’t charge me this time, said it was fixed, it still is not working right. Will be calling them back in the next couple of days, and see if I can get it back in. Need it to be working right. Very frustrating and disappointed they can’t get it fixed.

I took my car in for repairs and was assured on two separate visits that there would be no charge because everything was covered under warranty. After the work had been completed and all paperwork had been signed, I received a call two days later informing me that the warranty did, in fact, not cover any of the costs and that I owed the full price. I have no problem paying for the work and parts, but the situation was handled poorly and I was blindsided with an expense I had been assured wouldn't exist.

Great friendly service.

My tire keep going down I asked when that day that I could get checked. Was told as long as I had it back before 3 they could get it done. I was able to get back by noon. When I asked how Long would take was told it should be done it as done in the hour too. Thanks for getting this done for me so fast