Employees seemed poorly trained. Was told I would be contacted about a billing question on service and no follow up was done. Service department attempted to charge me for "diagnosing" a broken trim piece that I stated was broken and asked for a cost on replacing. Give me a break! Considering we purchased this vehicle from your dealership and subsequently have had it in the shop multiple times for a major repairs in < 3,000k miles from purchase, overall the buying and service experience has been very poor.
The problem with our traverse was not fixed. Apparently a new shifter is the only cure but we were not given one. It appears that Chevrolet knows that the "repair" that was provided does not work, but requires the attempt anyway. So all we really got was a serious waste of time. It appears that this is more of a GM problem than a Murdock problem. The service manager was curteous and efficient.
Vehicle had a warranted powertrain issue during my out of town travel. Once the vehicle was towed to the dealership the service advisor Samantha provided some of the best customer service I have ever received from any business. Due to covaid19 the rental car company had no available vehicles for me to get to a hotel and get around town and Murdoch was out of loaners, Samantha understood my situation and went directly to the owner at which time she was able to secure a vehicle for me. While my vehicle was in service she kept me abreast of the progress knowing I had my own customers waiting for me to schedule appointments with them throughout the state of Kansas. You rarely find people that care and act on the customers behalf like she did.
Scheduled to come in for recall repair. Was told they had the needed part. Didnt have it. Told they would call when part came in. Still no call. Those making appts dont seem to communicate with those making repairs.
Being told that it is normal for an engine to use oil at the rate that our engine has been using it since we bought it new is nothing less than BS. I'm 60 years old and have owned many different vehicles and have never had one use oil anywhere close to like this one has. Being fed a line of BS over and over still does not make it chocolate cake.