I was so impressed with the service for my car. Phone calls were all professional. My car was washed and vacuumed without me asking - my daughter is seriously ill and we just had a family member pass away so having this done to my car was a Godsend as I haven���t had time to take care of it. Amazing service all the way around. Thank you!
Waited 3 1/2 for an Oil change and for some warranty work too be completed. After the 3 1/2 hours service department told me that they couldn't find any issues with my truck. So I showed the management the issue and he stated that he would fix the issue next time I bring it in.
Overall bi was satisfied. However I was told that I could possibly need a future service done but that it would not be kept in the system so I would not be reminded of that service.. It would be nice if it kept the service information as well as suggested services for the customer soni could have a friendly reminder in case I forget the next time I schedule a service request.
I desperately needed to have my oil changed and they worked me in on that same day. My service agent was very professional & friendly and the team got me back on the road in a reasonable amount of time.
My car is still making a noise I told them about the first day I dropped it off, and they had my car for 3 different days. I now still have to make another appt to get it fixed, but I'm not sure if we will be using Murdock again for our services.
I was promptly helped when I arrived and the service itself didn���t take as long as they said it would which is a good thing, the problem I had was I was told to wait out front and they were bringing my truck around. 30 minutes passed and my truck was still sitting in the shop not being worked on. I had to ask what was going on and they didn���t know so I had someone pull it out for me. Poor communication on your guys��� part.
My first experience with Murdoch was with an oil change. I had an appointment set and it took two hours. Way too long for an oil change. My next experience what is with an issue of a vehicle not starting. After they had it one week and still not repaired I had to call and get nasty in order to get it repaired and back to me. Once I did that they did a great job and got it out quickly.
The work that was done was performed above and beyond the warranty that I purchased. While the warranty company representative was exceptionally rude, Murdocks stepped forward and performed the work out of their own pocket. I enjoy working with this company. The employees are friendly and conscientious. The work was completed quickly and to my satisfaction. Thank you, Murdock Chevrolet of Manhattan, Kansas!