To be clear, the tech did a fantastic job on the oil change. He even apologized for the length of time it took for the work to be completed. I would rate him and the service greater in the bay 10/10. I think the issue is he was the ONLY tech doing oil changes. I sat with other customers who stated they were there an hour before me and only needed an oil change. I was there for about 2 hours and felt this to be an unreasonable amount of time for an oil change and 4 tire rotation. The staff appeared tire, they were extremely busy, and in some cases overwhelmed. I'd say hire more people, or give for time for service to be completed. Several people I waited with voiced to me they would not be back because of the wait time.
Always a great place however the new person who greets you when you drive in the service bay was not as warm and friendly as the rest of the staff! He was professional and polite but that’s all! Just not as welcoming and outgoing as the rest of your people! He needs to relax a bit and be more personable!
The appointment was supposed to be an hour but ended up almost double that time. The people there kept giving me evasive answers when I would ask about the status of my car and insulting my intelligence with comments like, we just have to change the oil. Yes, that is what I came for 1.45 hour ago!