I was disappointed because I purchased a cover for my truck which was $1500. It was installed incorrectly. The wrong key was sent with the cover and I can’t lock the cover with my keys. No one installing the cover checked to see if the keys for the cover worked. I had to drive all the way back to the dealership to let them know about the key. Now I am still waiting for the correct keys to come in so I can use my cover.
Had an appointment for our pickup to be serviced and it took 3 hours to get an oil change and tire rotation. What good is it to call and make an appointment if others that are walk in’s get done before An appointment. I finally had to ask when my pickup would be done. That is plain rediculous for it to take that long.
We took this vehicle in a couple weeks before a long trip and advised the 'check engine light was on. We were charged to replace a sensor that has now gone out at least twice. Got the vehicle back, went on the trip and while there, the AC completely quit working. Got back home, took it to them, it was under warranty so 'fixed', paid and picked up, drove it home wherein it was 60 degrees, so no need for AC, that was Wednesday. On Friday, drove the vehicle and the AC is not working. So now, we have to arrange to get it back into town and have it reserviced.
Unfortunately when I was wanting to purchase my 2018 Equinox they had none available on the lot. So I had to go elsewhere for my purchase. But Since 10/2017 I have used Murdock Manhattan for my Oil changes/tire rotation. They have been excellent to work with in that department. Friendly, prompt and take me to my job and vehicle is ready for pickup when they say. Great working with them in the Maintenance Dept.
After I got the parts I ordered and assembled on my vehicle, I wasn't shown how to operate and I had to come back the next day (08/02/2018) to get the tonneau fix. It wasn't assembled correctly. Now I am debating if I should come back.
The service department was nice and helpful. I was in and out of there quickly. The issue I had, though, is that the part that needed replacing on my 2017 Mailbu was considered "trim" so it was not covered under our extended warranty. I've only had my car 8 months and am frustrated that I had to pay $287 to install a small piece on the shifter that had broken. I would think it would last longer than that, and that I would not have to pay for it. The manager did try to get it covered under warranty and I appreciate his efforts, but it is still frustrating.
I did not care for the guy at front meeting area in garage and do not like my bank card numbers being placed on the computer with 3 digits. this payment should be like they do at Dillons or Walmart where I put a pin in not being copied in a computer.