We worked with Frank and he was the most understanding, loyal, and caring person we have ever had the opportunity to work with at a dealership. He alone made our new car buying experience enjoyable with little to no stress involved. We will definitely be going back to Frank to purchase more vehicles for our family as well as recommend him to friends. Thanks for all of your hard work Frank, from the Lopes family.
Well I was told one day that my car was going to be done.. and 9days later it was finished… no Communication was ever done between me and the service department… I think communication should be worked on..
I had scheduled for my car to have an oil change/tire rotation and alignment. However 3 days later, on the day of my appointment, I am told that the technician doing the alignment is busy on another service, and that I have top reschedule for the alignment. My oil did get changed, however my tires were not rotated, even though I was told they were and I was charged for it. My vehicle was not up front waiting for me though I was contacted and told it was ready. I had to wait for the advisor to go get it. I have another appointment today and I hope the rotation will be done and all the services completed thoroughly and professionally.
You are the slowest, most unfriendly dealership. No one seems in a hurry. Your front receiving people are sloppy looking and unprofessional. I was unable to take our vehicle to our usual dealership so I thought I'd try this one out. Won't be back. It took over 2 hours to get a service and the sticker you placed in the window to remind me of the next change was hand written and not a printed out one like a usual dealership uses. You are not that small town. You are in Manhattan KS. The one thing you had going for you in that you offered nice coupon discounts on services. Beyond that I don't recommend you. The potential for this dealership. Disappointing is what is currently there.
The waiting room needs some type of fly control - bothered by flies the whole time finally took a magazine and killed 5 flies !!! A mom and infant were there also and bothered by flies - not sanitary or healthy