Customer Reviews

repairs took longer than I anticipated. Waited all day from 8 AM until 5 .p..m would have appreciated an update phone call

We have always had excellent results.

Always welcoming, timely, and exceptional customer service.

Had recall done on truck.Replaced preheater.

Employees seemed poorly trained. Was told I would be contacted about a billing question on service and no follow up was done. Service department attempted to charge me for "diagnosing" a broken trim piece that I stated was broken and asked for a cost on replacing. Give me a break! Considering we purchased this vehicle from your dealership and subsequently have had it in the shop multiple times for a major repairs in < 3,000k miles from purchase, overall the buying and service experience has been very poor.

good quick service

Fast service but some parts are way too expensive. $700 to replace plastic ends to the windows. Ridiculous

It was a good experience

Truck came in they were supposed to fix it got it back and now the check engine lights back on

The problem with our traverse was not fixed. Apparently a new shifter is the only cure but we were not given one. It appears that Chevrolet knows that the "repair" that was provided does not work, but requires the attempt anyway. So all we really got was a serious waste of time. It appears that this is more of a GM problem than a Murdock problem. The service manager was curteous and efficient.

The sales, parts and maintenance team members are all very professional, honest and experienced. I will always buy my vehicles from Murdock!

The employees are very good.

I appreciated how quick I was able to receive service and didn���t have to wait long for the oil change to be done.

I had a recent recall on my truck. Speedy service was performed.

Vehicle had a warranted powertrain issue during my out of town travel. Once the vehicle was towed to the dealership the service advisor Samantha provided some of the best customer service I have ever received from any business. Due to covaid19 the rental car company had no available vehicles for me to get to a hotel and get around town and Murdoch was out of loaners, Samantha understood my situation and went directly to the owner at which time she was able to secure a vehicle for me. While my vehicle was in service she kept me abreast of the progress knowing I had my own customers waiting for me to schedule appointments with them throughout the state of Kansas. You rarely find people that care and act on the customers behalf like she did.

Scheduled to come in for recall repair. Was told they had the needed part. Didnt have it. Told they would call when part came in. Still no call. Those making appts dont seem to communicate with those making repairs.

Being told that it is normal for an engine to use oil at the rate that our engine has been using it since we bought it new is nothing less than BS. I'm 60 years old and have owned many different vehicles and have never had one use oil anywhere close to like this one has. Being fed a line of BS over and over still does not make it chocolate cake.

Friendly service, appropriate safe procedures, repairs completed by noon.

We were immediately greeted as we entered the service department. After the work was done, I received a phone call informing me that our vehicle was done.

Sydney listened to what I wanted in a car and made recommendations based off of what we said. They staff also made every effort to get the most value for us on our trade in.