Customer Reviews

It smelled like smoke or someone who just got done smoking inside my brandnew 2021 Vehicle

Pressure to get the job done quickly--tech missed tightening the wheel nuts. Service responded quickly to correct the situation.

They worked our truck in for an oil change

I rather not comment. At this time, I'm not a very happy customer.

Great service and friendly staff.

The only negative issue is that no one knew how to help me use my rewards points to pay for the oil and filter change. They tried but it was taking too long so I just paid out of pocket.

I was so impressed with the service for my car. Phone calls were all professional. My car was washed and vacuumed without me asking - my daughter is seriously ill and we just had a family member pass away so having this done to my car was a Godsend as I haven���t had time to take care of it. Amazing service all the way around. Thank you!

Andrew was fantastic, as was the rest of the team. Very pleased with the experience

I had an appointment for oil change and checkup at 11:30. Dropped my vehicle off about 11 and they called me at 12:30 that it was done. Quick turnaround and friendly service.

Waited 3 1/2 for an Oil change and for some warranty work too be completed. After the 3 1/2 hours service department told me that they couldn't find any issues with my truck. So I showed the management the issue and he stated that he would fix the issue next time I bring it in.

Took longer than expected for my service.

Very pleased with the time and the attention to detail.

The online scheduling process was quick and simple. The drop off and pick up experience was quick and simple. Great customer service and kind workers. What more can you ask for?

Overall bi was satisfied. However I was told that I could possibly need a future service done but that it would not be kept in the system so I would not be reminded of that service.. It would be nice if it kept the service information as well as suggested services for the customer soni could have a friendly reminder in case I forget the next time I schedule a service request.

Service is always poor. All of the systems are set up for the convenience of staff, not the customer. Service requested was not performed. I will not return.

I desperately needed to have my oil changed and they worked me in on that same day. My service agent was very professional & friendly and the team got me back on the road in a reasonable amount of time.

My car is still making a noise I told them about the first day I dropped it off, and they had my car for 3 different days. I now still have to make another appt to get it fixed, but I'm not sure if we will be using Murdock again for our services.

I was promptly helped when I arrived and the service itself didn���t take as long as they said it would which is a good thing, the problem I had was I was told to wait out front and they were bringing my truck around. 30 minutes passed and my truck was still sitting in the shop not being worked on. I had to ask what was going on and they didn���t know so I had someone pull it out for me. Poor communication on your guys��� part.

My first experience with Murdoch was with an oil change. I had an appointment set and it took two hours. Way too long for an oil change. My next experience what is with an issue of a vehicle not starting. After they had it one week and still not repaired I had to call and get nasty in order to get it repaired and back to me. Once I did that they did a great job and got it out quickly.

The work that was done was performed above and beyond the warranty that I purchased. While the warranty company representative was exceptionally rude, Murdocks stepped forward and performed the work out of their own pocket. I enjoy working with this company. The employees are friendly and conscientious. The work was completed quickly and to my satisfaction. Thank you, Murdock Chevrolet of Manhattan, Kansas!