Never bringing my truck there again service lied to me about a loaner car after I called and asked and then drove 45 minutes to the dealership to not have a loaner car so had to find a different dealership
The problem was fixed, the people are friendly, but our vehicle was there over a week just to get the oil changed in the transfer case, front and rear differentials. It seems like overall communication there is an issue.
I am absolutely amazed with how great the customer service is. Steven was very helpful & made sure to keep me informed at all times about my vehicle. I also appreciate the loaner program. I���m in the Army so the ability to still get to work without worry was great. Thank you Murdoch!
To whom it concerns, I���ve held Murdock service department in high recommendations to family and friends over your local competitors several years now. Sadly, I���m extremely disappointed in the level of service and responses I received after a service visit 12/11 to have a oil pressure warning diagnose and fixed (if possible) on a 2010 chevy pickup. The tech replaced a oil pressure sensor and the problem still existed and noted they recommend a new engine because it still read low. To eliminate all possible issues, I inquired about the service and was told that this tech is thorough in his checks. I asked if he replace the filter under the pressure sensor and i was told ���we were under the assumption that you changed it already���. I was confused with that assumption but it was a indication it had not been changed, my assumption. I then thought to myself if I was a elder would I had receive the exact same answer? I only question the filter because I didn���t see the $7 part on the line item and the sensor is still reading low oil pressure and wondered if the filter could be clogged causing false readings, my assumption. Needless to say, the response was unacceptable. Its as simple as no we didn���t change it or yes we did, not I thought you did? I was hoping the $413.50 service my family paid for would have received better diagnostic to rule out all possibilities before we spend approximately $6300 for a new engine in which I would do once we ruled out all other possible causes . My confidence in that the company will make us whole in this matter at this point is extremely low, which reflects my rating today. It has also lower my confidence in buying a service contract from the company for my 2020 suburban with 14k miles which I spoke to a finance officer about. This is not my first visit to Murdock and my from previous experiences they were wonderful as to why I preferred Murdock over Jim Clark in Junction City where my family and I reside. I don���t believe one incident details the quality of your customer service but as a consumers we expect a service we can depend on, a service where the people take pride in their craft and skill set, and they strive for excellence because they are the mechanical subject matter experts just as a engineer returns to a drawing board until he/she remove all doubt and his/her finding is with certainty. Lastly, no one wants to hear the bad. But good customer service is a direct correlation to increased revenue and bad customer service is the opposite. I was hoping that the response was, ��� Sorry about that James, we want to take care of you. bring it back, our miss, let���s rule that out filter before we spend money on a new engine.��� That would have been an appropriate response in my opinion and I would have paid for the filter and negotiated the labor cost because I respect everyone���s time. I don���t intend on taking my matters of disappointment to social media. No, I just hope that this don���t fall on sensitive ears and be dismiss it. Simply remind the good people at Murdock to always check, check, and double check because as right now I have strong opinion that I wasn���t given Murdocks best in service on this visit. James- 678-767-2924
What I thought would be a 30 minute appointment turned out to be 3 hours. I understand that there were technical issues with the machine. My issue is that I was not kept informed. Had I known, I would have called for a ride home.
My daughter took her car to your dealership (she is in college and I live in another city). She told me you changed her oil and didn���t try to sell her anything else without me being there. Thank you.
Had some initial blower problems that they struggled to find and took about 4 weeks to track down. During that time bug spray was spilled all over my truck and further caused major issues. I asked to review the issues above the service manager. Understanding they spilled this all over my truck while in their care. Dealer manager indicated because it was my bug spray that was spilled it could be my problem. They would be willing to submit to GM and see what they could do. Because it was secured in the glove box this statement left a bad taste in my mouth. Additionally the way the ticket was written up, not taking dealership ownership for destroying my vehicle, which left room for interpretation that I didn't appreciate. I was definitely raised different. With that said now some 8 weeks later I do have my $65,000, less than 1 yr old vehicle back and it didn't cost me directly any money only a significant amount of time, frustration, disappointment in their values and I had to borrow a truck for 6 of the 8 weeks to get my work complete.