I had to call every time for an update. Dropped car off Friday afternoon and had to call that evening, was told they'd call me back Saturday and never did. Called Tuesday (Monday was Memorial) to get update, was told mechanic was on lunch and would call back. Never did, 3 hours later I called again. Was told it'd be done Wednesday, had to call Wednesday at noon to see if it was.
Service individuals were friendly and welcoming. Drove the car back to the service bay in a timely manner. When it was time to checkout, they had all of the paperwork ready, answered my questions, and sent a satisfied customer on her way. A great day.
I was able to purchase my new truck via phone and email. The Murdock sales staff was very accommodating to my situation and worked diligently to get me the best deal prior to coming in and signing the paperwork. Their appreciation for the military community here in Manhattan is a cut above. I will certainly be recommending their business to my colleagues.
I wasted 5 hours waiting to get my truck back from service. I called at 6pm and was told that it won't be ready until the next day. Wasn't the first time I've had similar issues like this from the service department.
Overall, I'm happy that my vehicle was fixed, the repairs were under warranty and I was provided a courtesy vehicle free of charge for much of the time my vehicle was in the shop. However, the communication I received from the dealership was pretty poor. Deadlines/promises of when my vehicle would be complete were missed several times and I was not informed, I'd have to call the shop, usually 2 days after their missed deadline, then I was given another day, which was then missed. In fact, when the repairs were finally complete, they did not call to tell me it was done, I had to call them to find out that I could pick up my vehicle. So, overall, I'm happy the work was complete, under warranty and I was provided transportation. But, from a customer communication it was a poor experience.
They did a nice job. Since I had an appointment and it was just an oil and filter change with an inspection with no problems. Wasn't expecting it to take as long as it did, a little over 1 hour. Maybe something happened I don't know about. Will still go back though.