Everyone was very helpful. The mechanic ensured that I knew each step he took to diagnose the problem and explained the process to get it fixed. It was obvious that he cared about his work and it was important to him to do a good job.
I really like Jon Murdock dealership because it's a no pressure dealership and they listen to what you want and need. When purchasing the vehicle the staff was very friendly and the finance dept. was very low keyed and help you through the process. I would recommend anyone to buy from Jon Murdock.
It took well over 3 hours just to replace a cord for a block heater on a safety recall. I don���t know if they started working on my truck at my appointment time. I didn���t drive the truck until he Saturday following the service. The low coolant message comes up on my in dash system. I also had a small antifreeze spot on the concrete floor under the truck. Now I have to take another day off of work to bring it in to have all of that checked out.
I dropped my vehicle off for a replacement mirror. I was told that the dealership had the part and my vehicle would be returned within a week. After one week I called the dealership because i had not received any call to find out my car was never put into the system and had just been sitting on their lot. After re-engaging i was told it would be fixed. I then called again for another update on my vehicle because i was not getting any type of notification whatsoever from the dealership on the status of my car. This is when i was told nothing was done to my car because it wasn���t paid for; i had to explain that my car was just purchased and was still under warranty. After being the middle person between Murdock and my primary Chevy dealership that i purchased the vehicle from I was then told that the service was covered and parts were ordered for my truck. The next time i called is when i found out that the part were on backorder and was advised from a representative at Murdock to have my primary dealership take care of me since i purchased it there which i felt was rude. I should be able to receive great service at any Chevy dealership. I then contacted my primary dealership which said they both would wait for the part to come in and if my primary dealership received the mirror first they would send it to Murdock to repair my vehicle. A week or two later I was then contacted from the dealership not for an update on the status of my vehicle but just for them to say they wanted to get me out of their loaner vehicle with no other means of transportation while my vehicle is in the shop. I was told that i shouldn���t have received a loaner vehicle in the first place and that my car was perfectly operable which it was not. The next day I called to figure things out and they notified me that they received the mirror from my primary dealership and that my vehicle would be done within the next day or so. Once i picked up my vehicle it was dirty on the outside and I asked if they could at least rinse it off and was told no. I felt that i took extra time and effort to turn in a loaner vehicle in as close to perfect clean condition that i could and that I was not truly cared for as a customer. However, i kept a positive mind and hope that this was just a rough time for the dealership and personnel. My biggest concern was that I constantly had to initiate the contact with the dealership to find out status updates on my vehicle.
You guys performed the repair much quicker than expected. Everyone there was extremely nice and professional, especially the young lady that checked me. But I will not be returning. The price of labor is absolutely nuts. 50 bucks in parts $550 in labor. That is completely absurd. So I can confidentially say I will never even consider nor recommend going there for work. In fact I've already discouraged people from going there or to any dealership. But I do really appreciate the quick, professional work. It was great while it lasted!
My service request through the my Chevrolet app was for a mobile 1 oil change with a $20.00 rebate. The invoice from the dealership says mobile 1 oil change but apparently the part number is for a different brand of oil and GM will not honor the rebate. What did I pay for? Why wasn't the oil I requested not used for my vehicle?