Our Reviews

Sylvia is great

It was quick and easy and the sales team was great

I was at your service center. To start off with the gentlemen who checked me in was very rude. He also did not give me complete details before he started the diagnostics on my car. Once he had started he then told me it would be over $165. He then took my car into the bay to finish the work up. After the work up was finished he then came in to tell me the outcome of everything. Again he was very rude as he was talking to me and treated me like I had no idea what he was talking about even though I did. He then got very upset with me when I said I did not want them to do anything further with my car. He then told me well guess you will just ruin the car. But the money he was asking for at that time was out of this world. I feel like he could have been more understanding and worked with me better as I was there with my three kids. As of right now I will not be coming back to the service center for any other issue that may come up in the future.

Sylvia is the best and she is the one I always see when I get my vehicle serviced. She is friendly and has a wonderful attitude!

Great service and love the lady who checks us in and out!!! I think her name is Silvia?

Appointment scheduling was very easy and the actual service was very prompt.

I took my car in for an oil change, spark plug s and to have my cooling system flushed. I was told it would take about 3 hours for all that so I asked for a ride home it didn’t take them the full 3 hours when the called and said my car was ready. The sent Mr Hamilton. To take me home and he was the one that came back to pick me up. Great job every one!!!

If 10 stars were available, I would have scored it a 10. The absolute best car buying experience I have ever had - start to finish. I cannot say enough good things about this dealership. These days, much of the gamesmanship is gone from buying a car (thank God) and it really comes down to the buying experience. The Murdock team nailed it!! Great buying experience. Alicia Derusseau did an excellent job on the sale side. Very knowledgeable about the vehicle and did an excellent job of listening and presenting the vehicle. Not pushy or arrogant. Very friendly. Finance is sometime the stressful part of buying a car. NOT at Murdock. Very respectful and truly wanted to help and get the deal done. The finance manager, Tom is excellent. Down to earth and practical. Again, I could go on and on. Murdock earned my business for life!!

N/a

My car was diagnosed quickly and the parts came in faster than predicted. My car was repaired the day the parts came in. My extended warranty covered all but my deductible which helped tremendously.

I sent an appointment for 7:30, first one on the books. Hoping to be done by 8:30. My truck didn't even get pulled into the shop until 8:00. At 9:00 they finally get it on a lift. I get it back at 9:50. Its ridiculous for a simple oil change to take 2.5 hours. I will not be returning.

Service was done on Saturday the 21st. Arrived early and was able to drop off. No issues with the service piece. Only issue I saw was the person who takes the keys and processes the paperwork was still eating breakfast while handling all the paperwork.

Dropped vehicle off night before for oil change and brakes. Got a call at 415 next day with quote for brakes but did not include the online coupon for pads and rotors. Received call back at 515 without a resolution of the coupon price. Went and actually just picked the vehicle up without brake work being done as I couldn't trust it would ever get done right.

I just paid $1,252 for a second complete trans service on my 2023 corvette within 300 miles of the first because I had a warning light come on saying it needed to be done. I suspect that the dealer failed to reset the computer after the first one so it was still tracking the initial 7500 miles transmission service. I didn’t catch it in advance to ask the question and didn’t notice that they did the initial transmission service with the last oil change. My mistake. 03/03/2025 7080 miles 1st transmission service for free 07/10/25 7383 miles 2nd cost $1,252.00 Two transmission services within almost 300 miles.

I was disappointed that the oil filler cap was not tightened sufficiently, which meant I needed to make a second visit for it to be corrected. It was also worrying during the interval between the visits that something more serious might be wrong because of the codes that had been set by the cap leaking air.

Customer service personnel was outstanding

I am writing regarding the recent replacement of the tires on my Chevrolet Bolt EV. After reviewing the situation against technical information published by both GM and ASE, I believe the replacement was unnecessary and based on misleading guidance. I would like to resolve this directly with your dealership, as you are acting as a GM representative. ⸻ 1. Vibration Characteristics The vibration I reported occurred mainly between 30 and 25 mph during deceleration, and while always present, it was much stronger under regenerative braking. The vibration measured at about 20 Hz. According to GM and ASE diagnostic standards, tire imbalance issues show up at much lower frequencies. A 20 Hz vibration is far more consistent with a suspension resonance (for example, bushings or control arms) or a driveline/motor-related component rather than the tires. ⸻ 2. Tire Condition and Compliance My original tires had been recently rebalanced and inspected by your dealership, and no issues were found—there was no abnormal wear, imbalance, or mechanical defect. Because of budgetary constraints, I chose to have the replacement tires installed at a third-party facility, selecting a more affordable option while still maintaining compliance. The replacement tires, Goodyear ElectricDrive 2, are low rolling resistance and fully appropriate for the Chevrolet Bolt EV. To my knowledge, GM does not require OE-only tires, so my previous tires were entirely acceptable and serviceable. ⸻ 3. Dealership Responsibility I was informed that the tire replacement recommendation came from a GM field technician. Since your dealership is acting as a GM representative, that guidance effectively comes directly from GM. Under Consumer Protection laws, customers are entitled to relief when they are given misleading technical advice that leads to unnecessary expenses. ⸻ 4. Request for Resolution Given that: • The vibration’s measured frequency points to a suspension or driveline/motor resonance rather than a tire issue (per GM and ASE data), • My original tires had just been inspected and balanced by your dealership with no problems noted, and • The replacement was not technically justified, I am respectfully requesting reimbursement for the cost of the tire replacement. I believe this is a fair and appropriate resolution under the circumstances. Thank you for your attention, and I look forward to your response.

Located and found the truck i wanted

Thanks for the communication with me over the phone keeping informed on the status and recommendations

The clerk who always checks me in is amazing, she definitely knows what she’s doing & is extremely helpful & keeps me updated.

Communications were good and expectations were met

I went to start my car and it would start so a friend jumped it. Then went to the Murdock’s to have my battery checked. It was start to get very weak so I said can we get changed today. They had to check to see if they had one for my car. Wow. Yes they did. And they but it in right away fir me. Very fast work to I may say. I think everyone for the great work!!!

I was never made aware of any service appointment on July 18.

everyone very profession

My front tire was flat, we added air at home and the next morning, it was flat again. We didn't see a nail, so there must be a slow leak. We added air and brought it to the dealership. Whoever worked on my car rotated the tires and said they didn't see a leak. Well, the next morning, my tire was flat again. So we took it to Discount Tires and sure enough, there was a small leak near the tire wall. I don't understand how the dealership, licensed mechanics at that, missed this. I haven't had my car for 6 months yet and I already had to buy a new tire for it. Thanks!

Prompt service. Pleasant people. I have a long time comfortable relationship with Murdock dealership. We have purchased many vehicles with them since they took over since Brewer Chevrolet.

Steve was great to work with!

It was great.

Steve was great. Out of all the dealerships in Manhattan Steve is the only person that wasn’t pushy, had an actual conversation and was very personable.

Jorge was great!

Pretty straightforward and easy

Great

Our sales person, Young, was great at matching us with just the car we wanted. She communicated with us regularly and was really on top of things. We also appreciated that the buying process was easy and that extra products or warranties were not pushed on us. Thank you!

Sylvia's great!

The service department did a great job.

Snookered me in with a website service deal $70.00 for synthetic oil change and tire rotate. Clearly offered on the service dept tab. Thought I signed up for that and made an appointment with that assumption. Went to pay and had to pay full price at $116.00. The cashier claimed he did not know about the discount and asked me for proof. DID NOT KNOW I NEEDED PROOF. Went home and the website was clearly being updated. Fool me once. Bet you could care less. Never again.

Fantastic service, atmosphere and experience

I made an appointment for 12:30p for an oil change and tire rotation and said that I would be waiting for it. I arrived at 12:30 for an my oil change and tire rotation appointment and my vehicle was not ready until 3:44p! After I got home, I noticed that my tires had not been rotated! We were interested in purchasing a new Traverse, but after this experience I think we will look elsewhere.

Great customer service. Quick turnaround and good coffee!

They were very nice and respectful. Got my vehicle in and out under the estimated time.

My spouse had her vehicle serviced and 4 new tires installed. The entire process was smooth and completed in a timely manner.

Had oil changed, very quick and efficient.

n.a

Staff was friendly the area that I waited in while my vehicle was tended to was clean and comfortable

I went in for an oil change. I was thinking it would take an hour so I stayed and waited. I was reading on my cell when they came and took me my car was ready wow. They was fast Thanks for the great work!! You have very friendly workers too!!

they did good work i would go back

n/a

I had my pickup in at a different dealership for the same issue and they were not able to diagnose and fix it. Thank you for getting it done for me.

Well everything went great got my truck right in did the work and it was done quickly so I could get on my way

Nice

Would have liked to had a picture of us with new car. Have had this in the past. Nice to lookout years to come. How about a handshake and a thank you for purchasing. Otherwise Steve helped answer answer questions and helped us set up some features that helped. Have more questions so when I go back hopefully will do that. He was a great salesman and felt comfortable with him being our salesman. Not pushy and courteous.