Our Reviews

Customer service personnel was outstanding

I am writing regarding the recent replacement of the tires on my Chevrolet Bolt EV. After reviewing the situation against technical information published by both GM and ASE, I believe the replacement was unnecessary and based on misleading guidance. I would like to resolve this directly with your dealership, as you are acting as a GM representative. ⸻ 1. Vibration Characteristics The vibration I reported occurred mainly between 30 and 25 mph during deceleration, and while always present, it was much stronger under regenerative braking. The vibration measured at about 20 Hz. According to GM and ASE diagnostic standards, tire imbalance issues show up at much lower frequencies. A 20 Hz vibration is far more consistent with a suspension resonance (for example, bushings or control arms) or a driveline/motor-related component rather than the tires. ⸻ 2. Tire Condition and Compliance My original tires had been recently rebalanced and inspected by your dealership, and no issues were found—there was no abnormal wear, imbalance, or mechanical defect. Because of budgetary constraints, I chose to have the replacement tires installed at a third-party facility, selecting a more affordable option while still maintaining compliance. The replacement tires, Goodyear ElectricDrive 2, are low rolling resistance and fully appropriate for the Chevrolet Bolt EV. To my knowledge, GM does not require OE-only tires, so my previous tires were entirely acceptable and serviceable. ⸻ 3. Dealership Responsibility I was informed that the tire replacement recommendation came from a GM field technician. Since your dealership is acting as a GM representative, that guidance effectively comes directly from GM. Under Consumer Protection laws, customers are entitled to relief when they are given misleading technical advice that leads to unnecessary expenses. ⸻ 4. Request for Resolution Given that: • The vibration’s measured frequency points to a suspension or driveline/motor resonance rather than a tire issue (per GM and ASE data), • My original tires had just been inspected and balanced by your dealership with no problems noted, and • The replacement was not technically justified, I am respectfully requesting reimbursement for the cost of the tire replacement. I believe this is a fair and appropriate resolution under the circumstances. Thank you for your attention, and I look forward to your response.

Thanks for the communication with me over the phone keeping informed on the status and recommendations

The clerk who always checks me in is amazing, she definitely knows what she’s doing & is extremely helpful & keeps me updated.

Jorge was great!

n/a

I had my pickup in at a different dealership for the same issue and they were not able to diagnose and fix it. Thank you for getting it done for me.

Great

The service department did a great job.

I made an appointment for 12:30p for an oil change and tire rotation and said that I would be waiting for it. I arrived at 12:30 for an my oil change and tire rotation appointment and my vehicle was not ready until 3:44p! After I got home, I noticed that my tires had not been rotated! We were interested in purchasing a new Traverse, but after this experience I think we will look elsewhere.

Staff was friendly the area that I waited in while my vehicle was tended to was clean and comfortable

Our sales person, Young, was great at matching us with just the car we wanted. She communicated with us regularly and was really on top of things. We also appreciated that the buying process was easy and that extra products or warranties were not pushed on us. Thank you!

Sylvia's great!

Great customer service. Quick turnaround and good coffee!

My spouse had her vehicle serviced and 4 new tires installed. The entire process was smooth and completed in a timely manner.

Always receive great customer service with them

Everyone is very friendly and nice. The service department are extra nice to me. They know I have COPD and do everything to make things easy for me. I appreciate this very much. I had a chance to see Mr Murdock He remembers me and stopped to say hi and ask how things are going for me.

Steve was of great help in the whole process and very helpful helping me understand the vehicle!

Easy to work with , answer all my questions with a relaxed approach.

I went in for an oil change. I was thinking it would take an hour so I stayed and waited. I was reading on my cell when they came and took me my car was ready wow. They was fast Thanks for the great work!! You have very friendly workers too!!

Fantastic service, atmosphere and experience

Knowledgeable and friendly staff

Young did a very good job of working with us to find a vehicle we liked and we could afford. They also found us a reasonable loan very quickly. Overall, a very good experience.

Came in for an oil change and tire rotation. Drop off and pick up were flawless without any wait. Work was performed extremely fast and I was notified promptly when my vehicle was ready. Only issue was, I’d like to see my oil life reset next time.

Quick and quality work was done in a timely manner.

I love the online scheduling.

My front tire was flat, we added air at home and the next morning, it was flat again. We didn't see a nail, so there must be a slow leak. We added air and brought it to the dealership. Whoever worked on my car rotated the tires and said they didn't see a leak. Well, the next morning, my tire was flat again. So we took it to Discount Tires and sure enough, there was a small leak near the tire wall. I don't understand how the dealership, licensed mechanics at that, missed this. I haven't had my car for 6 months yet and I already had to buy a new tire for it. Thanks!

Had oil changed, very quick and efficient.

n.a

Pretty straightforward and easy

Nice

Snookered me in with a website service deal $70.00 for synthetic oil change and tire rotate. Clearly offered on the service dept tab. Thought I signed up for that and made an appointment with that assumption. Went to pay and had to pay full price at $116.00. The cashier claimed he did not know about the discount and asked me for proof. DID NOT KNOW I NEEDED PROOF. Went home and the website was clearly being updated. Fool me once. Bet you could care less. Never again.

Scheduled my oil change over the phone Wednesday, came in on a Saturday. Was in and out in an hour. Good communications and hospitality from the people at Murdock!

They were awesome, friendly knowledgeable. We love buying vehicles from Murdock

Excellent service. On time, fast. Nice people.

The work was done sooner than expected.

Sales person Young Jones was very helpful!

When I arrived, I had my puppy with me and I was told just go ahead and take her and my oxygen on into the waiting room and they would take care of everything. I came in for an oil change and tire rotation, and they got done quickly with it and when they got the car to me, they said, go ahead and get the dogs situated and myself situated, and they would take care of stuff for me. All I had to do is pay with my cash and then I was on my way. Great job everyone.

I was disappointed that the oil filler cap was not tightened sufficiently, which meant I needed to make a second visit for it to be corrected. It was also worrying during the interval between the visits that something more serious might be wrong because of the codes that had been set by the cap leaking air.

Steve was great. Out of all the dealerships in Manhattan Steve is the only person that wasn’t pushy, had an actual conversation and was very personable.

They did great service

It was great

The worker there are very friendly to me. They let me know how things are with my car. When I ask if there is anything that needs done with my car. They look it up and tells me and we need it done on the day I come in or if it can be done on the next visit. They do a great job!!!

Located and found the truck i wanted

Communications were good and expectations were met

they did good work i would go back

Sylvia was excellent to work with. Fast service.

Well Done Job.

Great communication with the service department , always kept me updated on the status on my car.

How does it take 2.5 hours for an oil change, tire rotation, and air filter replacement? The excuse only "we had to go downtown to get the filters" doesn't work when downtown is literally 5-10 minutes away.

All together a good experience.

everyone very profession

Prompt service. Pleasant people. I have a long time comfortable relationship with Murdock dealership. We have purchased many vehicles with them since they took over since Brewer Chevrolet.

Well everything went great got my truck right in did the work and it was done quickly so I could get on my way

Would have liked to had a picture of us with new car. Have had this in the past. Nice to lookout years to come. How about a handshake and a thank you for purchasing. Otherwise Steve helped answer answer questions and helped us set up some features that helped. Have more questions so when I go back hopefully will do that. He was a great salesman and felt comfortable with him being our salesman. Not pushy and courteous.

Friendly and fast service.

Thankful for the crew over there Amazing service keeping me on the road.Thankyou guys.

Helpful and friendly

Great people and place to purchase

Everything went as expected except for the next oil change sticker. It was written for 3k next oil change. I thought it was 7.5k miles as long as the proper oil was used. The paperwork says the proper oil was used so I'm sort of confused.

Efficient, fairly priced, clean and professional.

Steve was great to work with!

It was great.

They were very nice and respectful. Got my vehicle in and out under the estimated time.

I scheduled an appointment so I could get an oil change as well as 3 recalls I needed taken care of. Once I picked up my truck, I noticed they put a sticker that said my next oil change was due in 3,000 miles. Since you don't need an oil change until 5k miles with synthetic, I thought it was strange the sticker said 3k. Later in the day I noticed my windshield fluid wasn't working so I popped the hood only to find out that I was out of wiper fluid and my anti-freeze was extremely low. I can only assume they changed my oil with the correct oil, but I don't know. I do know they failed to top of my other fluids as advertised for an oil change.

The check in was quick and courteous. The wait time was as expected for an oil change. Check out was also quick.

Hi

The mechanics owned up to all mistakes they made and fixed my vehicle free of charge. On top of that, Bryan, who has me rides to where I needed to go was kind, personable, and cared about what was going on and what I needed